Customer Service Administrator – Dutch

Job Description

The Customer Service Administrator must be a native speaker, or fluent in, Dutch (written and spoken) as well as English. The role is a hybrid role and the hours are very flexible. Initially the role will be part time but there is the opportunity for the role to become full time.

Duties & Responsibilities

• Dealing with customer enquiries (telephone and email).
• Acting as the first point of contact for any customer complaints – either dealing with them personally with excellent interpersonal skills or escalating where necessary.
• Assisting colleagues whenever necessary.

The ideal candidate will have previous experience in the travel industry – either in office administration or customer service. Outstanding communication and interpersonal abilities are essential skills for this position. You will need to be able to work well within a small team and must be capable of multi-tasking in a busy role without losing attention to detail. As a small business, our client prides themselves on outstanding customer service; you must have excellent organisational skills and exceptional customer service skills. This role requires candidates to be fluent in Dutch (written and spoken) as well as English (written and spoken).