Our client, a technology company based in Cambourne, is looking for a Scheduling Co-ordinator to join their Scheduling and Invoicing department.
The Scheduling Co-ordinator is responsible for coordinating repairs and servicing of customer equipment, ensuring a premium customer experience. Responding to customer and internal requests quickly and efficiently in a pressurised environment is key in delivering the high standard of customer service that our client is looking for.
Applicants for this role must have a scheduling coordinator background; you will need to have previous experience allocating engineers relevant work according to their skill set and with assisting engineers with queries, order numbers and work allocation. Candidates will need to have excellent communication skills; a warm, efficient telephone manner and strong literacy skills are required, alongside fluency in English. Customer service is key to this role and candidates must be passionate about delivering excellent customer service. Candidates must have the proven ability to build a professional rapport with both customers and colleagues, and must demonstrate excellent investigation skills and out of the box thinking when providing customer resolutions. Candidates will need to demonstrate a strong ability to coordinate a number of transaction types with differing priorities and time constraints.
The ideal candidate will have CRM and SAP experience and will have Microsoft Office skills at intermediate level (minimum). You will need excellent geographical knowledge (UK National level) and excellent communication skills (fluent in English with excellent literacy skills). The ideal candidate must be able to work quickly and efficiently in a pressurized environment and must be able and willing to learn new roles. You will need to be flexible in your approach to work and happy to assist colleagues and help out as and when required. You will be joining a friendly, professional company.
Please use this form to apply.