Service Administrator

Job Description

This is a wonderful opportunity; the Service Administrator will be a key contact to customers, building relationships and communicating with all departments across the company. This is a full time, office-based role.

Duties & Responsibilities

• Managing service contracts
• Coordinating shipping and paperwork
• Credit notes
• Annual Service Contracts
• Supporting the Senior Service Administrator and Service Manager
• Checking stock deliveries; Good In/Goods Out
• Customer Service: one to one customer interaction, phone and emails
• Monitoring of equipment calibration and service dates

The ideal candidate will have the following skills and experience:

• Experience in dealing with customers and building a rapport.
• Strong organisational skills with the ability to effectively manage your own workload.
• Previous administration experience.
• Process driven.
• Excellent attention to detail.
• Strong computer literacy skills with Microsoft platforms (training will be supplied for our internal systems).
• Excellent communication skills, both written and verbal.
• The ability and confidence to work without supervision.
• A willingness to learn and a can-do attitude.

Our client is really invested in their employees; investing in their careers with specialist training, progression and responsibility. They will offer continuous support; providing extensive training which will be tailored to candidate’s existing skills and previous experience.