Supporter Relations – Senior Officer

£27,000 - £27,500 - Cambridge (North), Cambridgeshire - Full Time, Permanent

Our client, the largest Christian charity dedicated to disability work in the world’s poorest countries, is looking for a Supporter Relations Senior Officer to join their team.

Job Description

Reporting in to the Marketing Manager, the purpose of the role is to develop and maintain excellent relationships between our client and their supporters; primarily through outbound and inbound telephone calling and line managing other callers, to nurture supporters and to increase donations and engagement through excellent customer service, and management of a newly established Supporter Relations team.

Our client is a Christian charity, and this role will represent their purpose and ethos to external audiences. The post-holder will also need to adapt their style of communication so it is suitable for Christians and churches from all denominations.

The post-holder will work towards agreed targets to grow income from legacies through performing outbound telephone calls (50%) and take incoming enquiries (20%) to help to gain vital support for our client. Additionally, the role will have line management responsibility (30%) for a small team working to provide a positive donor experience for individual supporters, churches and volunteers.

Duties & Responsibilities

There may be occasional travel throughout the UK, including out of normal office working hours. Our client is looking for candidates who have a minimum of 12 months working in a target-focused sales, telemarketing environment. Candidates will need proven relationship building skills and sales ability. Experience of line management is essential and candidates must possess excellent verbal communication skills and strong interpersonal skills. Candidates will need to demonstrate the ability to build long-term supporter/customer relationships, to overcome barriers and to encourage others. It is vital that candidates are comfortable and confident to follow a brief to ask for donations, gifts and support over the phone, and to work in a target driven environment. Candidates must have excellent Microsoft Office skills, high attention to detail and strong telephone communication skills. Previous experience using CRM databases, ideally Salesforce, would be desirable. Previous experience working in a supervisory position within telemarketing would be advantageous, as would previous experience working in the fundraising/charity sector. Due to the rural location of the office, candidates will need their own transport.

Please use this form to apply.

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